Rotorua Raft & Sledge Ltd. (trading as Kaitiaki Adventures) is committed to protecting your privacy and giving you a safe online experience.

This Privacy Policy applies to the Kaitiaki Adventures website (www.kaitiaki.co.nz).

Please read it carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

How we collect your Personally Identifiable Information

We collect personally identifiable information, such as your e-mail address, name, home or work address or telephone number. We also collect anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favourites.

There is also information about your computer hardware and software that is automatically collected by us. This information can include: your IP address, browser type, domain names, access times and referring website addresses.
This information is collected when you subscribe to a newsletter, fill out a form or enter information on our website.

How we use your Personal Information

1. We collect and may use your personal information for the following:
2. To operate and maintain the website;
3. To create your account, identify you as a user of the website, and customize the website to you;
4. To send you promotional information, such as newsletters. Each e-mail newsletter will provide information on how to opt-out of future mailings by unsubscribing;
5. To send you administrative communications, such as administrative e-mails, confirmation e-mails, updates on policies;
6. To respond to your comments or inquiries;
7. To track and measure website performance;
8. To process payment for purchases you make through our website;
9. To review the effectiveness of our marketing programs and analyse other general demographic trends;
10. To notify you of new information or services that may be of interest to you; or,
11. To send promotional materials.

Third-party disclosure

We will not sell, trade, or otherwise, transfer to outside parties your Personally Identifiable Information unless we provide users with notice in advance. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Occasionally, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

We currently use the following third-party service providers:

Tracking: we use various marketing tools that help us create a better user experience for people visiting our site. These tools allow us to look at aggregated data such as scrolling patterns, clicks, and allow us to run tests to determine which pages result in the best actions. However, your personally identifiable information is not used by any of these tools. We use the following third-party service providers for tracking:
Google Analytics: Privacy Policy

Remarketing: We also use remarketing tracking cookies and conversion pixels from vendors such as Google and Facebook to present special offers to you for our products or services over the Google Content Network and via social networks. This means you may see an ad for one of our products or services as a result of visiting our website. However, your personally identifiable information is not used by any remarketing service other than to present you special offers and messages from us. We use the following third-party service providers for remarketing:

Newsletters: We use MailChimp as its e-mail service provider. These providers collect contact information, distributes our newsletter, and tracks actions you take that assist us in measuring the performance of the website and newsletters.
At any time, you may be removed from our newsletter list by clicking on the unsubscribe button provided in each e-mail.

Use of Cookies

We use “cookies” to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Kaitiaki Adventures website.

Security of your Personal Information

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Contact Information

Rotorua Raft & Sledge Ltd. will update this policy from time to time, we encourage you to periodically review this Statement to be informed of how we are protecting your information.

If you have any questions about this Privacy Policy, please write to us by email at accounts@kaitiaki.co.nz